Frequently asked questions
Find clear answers about installing, configuring, licensing, and using Askivio AI Engine on your WordPress website.
Askivio AI Engine is designed to make intelligent website assistance simple. No coding and no separate OpenAI account are required. Install the plugin, activate your license, add your business information, and launch your chatbot.
Everything You Need to Know About Askivio
Everything You Need to Know About Askivio
Find clear answers about installing, configuring and using Askivio AI Engine. Learn how to activate your license, build your Knowledge Base, customize the chatbot, manage your subscription and get technical support.
General Questions
1. What is Askivio AI Engine?
Askivio AI Engine is an AI-powered chatbot plugin built specifically for WordPress. It helps businesses answer visitor questions automatically, using information stored in their own Knowledge Base.
The chatbot can also guide visitors toward relevant actions such as making a reservation, contacting your company, purchasing a product, registering for a service, or opening a support page.
2. How does Askivio AI Engine work?
Askivio combines your business information with artificial intelligence. You add relevant content to the Knowledge Base, index it, and configure how the chatbot should respond.
When a visitor asks a question, Askivio searches the indexed information, sends the relevant context securely to Askivio Cloud, and generates a natural response in the visitor’s language.
3. Do I need an OpenAI API key?
No. Customers do not need to create an OpenAI account or enter an OpenAI API key.
AI access is included with the active Askivio subscription and is provided securely through Askivio Cloud. Your private technical credentials are not displayed or shared with customers.
4. Do I need technical or programming skills?
No coding knowledge is required. Askivio is configured directly from the WordPress administration area.
You can control the chatbot’s content, behavior, appearance, welcome message, language handling, call-to-action and other settings through a visual interface.
5. What types of businesses can use Askivio?
Askivio can be used by hotels, restaurants, online stores, service providers, clinics, real estate agencies, educational organizations, travel companies, local businesses and many other types of WordPress websites.
Because the answers are based on your own Knowledge Base, the chatbot can be adapted to almost any industry.
6. Does Askivio work on mobile devices?
Yes. The Askivio chat widget is responsive and designed to work on desktop computers, tablets and smartphones.
Its position, appearance and dimensions can be adjusted to match your website and provide a comfortable experience on different screen sizes.
7. Does Askivio work with any WordPress theme?
Askivio is designed to work with most properly developed WordPress themes and common page builders, including websites created with Elementor.
Compatibility can still be affected by heavily customized themes, caching systems, security rules or JavaScript optimization plugins. If you encounter a conflict, contact Askivio Support.
8. What are the technical requirements?
Askivio AI Engine requires:
- a self-hosted WordPress website;
- WordPress 5.2 or newer;
- PHP 7.4 or newer;
- an active Askivio license;
- outbound HTTPS connectivity to Askivio Cloud and Freemius.
For security and performance, we recommend using currently supported WordPress and PHP versions.
Installation and Knowledge Base
1. How do I install Askivio AI Engine?
After purchasing or starting a trial, you will receive access to the plugin and your license through Freemius.
To install it:
- Download the Askivio AI Engine ZIP package.
- Open your WordPress administration area.
- Go to Plugins → Add New Plugin → Upload Plugin.
- Upload the ZIP file and select Install Now.
- Activate the plugin.
- Enter or activate your Askivio license when requested.
- Open Askivio Chat to configure your assistant.
Do not extract the ZIP file before uploading it to WordPress.
2. What is the Knowledge Base?
The Knowledge Base contains the information Askivio should use when answering visitors.
It can include company information, services, products, facilities, opening hours, policies, delivery terms, booking instructions, frequently asked questions, contact details and other information relevant to your customers.
3. Does Askivio automatically read my entire website?
Askivio primarily uses the content that you add and index in its Knowledge Base. This gives you more control over what the chatbot is allowed to communicate.
You should not assume that every page or recent website change is automatically available to the chatbot. Important information should be added to the Knowledge Base and reindexed after it is changed.
4. How do I prepare a good Knowledge Base?
Use clear, accurate and well-structured information. Include the questions customers ask most frequently and provide direct answers.
Avoid contradictory information, expired offers and unnecessary marketing language. If prices, schedules or policies change regularly, review the Knowledge Base frequently and index it again after every important update.
5. What happens after I update the Knowledge Base?
After making significant changes, use the indexing option in Askivio Chat. This prepares the updated content so it can be retrieved efficiently during conversations.
Until the content is reindexed, the chatbot may continue using the previously indexed version.
6. Can I control how strictly Askivio follows my content?
Yes. Askivio includes configurable answer behavior and Knowledge Base enforcement options.
A stricter configuration is recommended when accuracy is more important than general conversation, especially for policies, prices, reservations, medical information, legal information or technical specifications.
7. Can the chatbot answer questions that are not covered by the Knowledge Base?
This depends on the selected answer behavior. Askivio can be configured to use only your Knowledge Base or to provide more flexible responses when appropriate.
For business-critical information, we recommend instructing the chatbot to acknowledge when information is unavailable and direct the visitor to a member of your team.
Compatibility can still be affected by heavily customized themes, caching systems, security rules or JavaScript optimization plugins. If you encounter a conflict, contact Askivio Support.
8. Can Askivio make mistakes?
Like any AI system, Askivio can occasionally misunderstand a question or generate an incomplete response.
A clear Knowledge Base, strict answer instructions and regular testing significantly improve accuracy. Important decisions, contractual conditions, medical advice, legal advice and financial information should always be confirmed by a qualified person.
9. Does Askivio support multiple languages?
Yes. Askivio analyzes the visitor’s message and can respond in the same language.
You do not need to create a separate chatbot for every language. However, results are usually most accurate when important business information and specialized terminology are included clearly in the Knowledge Base.
10. Can I customize the chatbot’s appearance?
Yes. You can customize elements such as:
- chatbot name and subtitle;
- welcome message;
- colors and gradients;
- logo and avatar;
- launcher icon and text;
- chat window size and position;
- input placeholder;
- call-to-action label and destination;
- selected visual behavior.
This allows the widget to match your website’s visual identity.
11. Can I add a booking, purchase or contact button?
Yes. You can configure a call-to-action that directs visitors to a relevant URL, such as a booking engine, contact page, product page, registration form or support page.
The button appears according to the configuration and context defined for the chatbot.
12. Does Askivio include live chat with a human operator?
Askivio AI Engine is currently an automated AI chatbot. It does not include a built-in human live-chat inbox or automatic transfer to a live operator.
You can, however, direct visitors to your contact page, telephone number, email address, booking system or another external support channel.
Plans, Trials and Licensing
1. Is there a free plan?
Askivio does not currently offer a permanent free plan. A seven-day trial may be available so you can test the plugin before continuing with a paid subscription.
The available trial conditions are displayed during checkout.
2. How long is the free trial?
The current Askivio trial period is seven days.
Depending on the checkout configuration, a payment method may be required. If the subscription is not cancelled before the trial ends, the selected paid plan may begin automatically. Always review the conditions displayed during checkout.
3. What plans are available?
Askivio currently offers Basic, Professional and Enterprise plans.
Each plan includes different monthly usage limits, reporting capabilities, support levels and permitted chatbot installations. Visit the Askivio Pricing page for the latest features and prices.
You should not assume that every page or recent website change is automatically available to the chatbot. Important information should be added to the Knowledge Base and reindexed after it is changed.
4. What is counted as a message?
A message is generally counted when a visitor submits a question that is processed by Askivio.
System checks, administration actions and unsuccessful requests may be handled differently. Current usage and remaining capacity can be viewed in the Askivio administration area.
5. What happens when I reach my monthly message limit?
When the monthly allowance is reached, new AI responses may be temporarily limited until the usage period resets or the subscription is upgraded.
The administration area displays plan and usage information so you can monitor consumption before reaching the limit.
6. What does “unlimited messages” mean?
Enterprise plans may include unlimited messages subject to fair-use rules, infrastructure protection and service security measures.
Automated abuse, reselling access, artificial traffic, denial-of-service activity or use outside the intended website chatbot service is not permitted.
7. Can I upgrade my plan later?
Yes. You can upgrade through the official Askivio Pricing page.
Your license and subscription are managed through Freemius. After changing your plan, synchronize the license in WordPress if the updated benefits are not displayed immediately.
8. Can I cancel my subscription?
Yes. You can manage or cancel your subscription from your Freemius customer account.
Cancellation normally prevents future renewals. Your current access may remain available until the end of the paid subscription period, depending on the applicable purchase and subscription conditions.
9. How do I activate my license?
After completing your order, Freemius sends your license and account information by email.
Install and activate Askivio AI Engine in WordPress, then enter or connect the license when requested. The license must belong to the Askivio product and have an available website activation.
10. What should I do if my license is not recognized?
First, verify that:
- you copied the complete license key;
- the license belongs to Askivio AI Engine;
- the subscription or trial is active;
- the license has an available website activation;
- the website can connect to Freemius.
You can also open Askivio Chat → Account and use the license synchronization option. If the problem continues, contact Askivio Support and include the website address and purchase email. Never send your full license key publicly.
10. What should I do if my license is not recognized?
First, verify that:
- you copied the complete license key;
- the license belongs to Askivio AI Engine;
- the subscription or trial is active;
- the license has an available website activation;
- the website can connect to Freemius.
You can also open Askivio Chat → Account and use the license synchronization option. If the problem continues, contact Askivio Support and include the website address and purchase email. Never send your full license key publicly.
11. Can I use one license on several websites?
The number of permitted websites depends on the license purchased and the options displayed during checkout.
A single-site license should not be activated on multiple production websites. For several client websites or installations, select an appropriate multi-site option or contact Askivio Support.
12. Can I transfer a license to another website?
n many cases, you can deactivate the license on the old website and activate it on the new one, provided the license remains active and the activation limit is respected.
Manage activations from the Askivio Account area or your Freemius customer account.
13. How are plugin updates delivered?
Plugin details, downloads and updates are delivered through Freemius.
When a new version is published, WordPress should display the update in the Plugins or Updates screen. An active license and connectivity to Freemius may be required to download premium updates.
14. Where can I find my invoices, subscriptions and licenses?
Use the Login link on Askivio.com to open the Freemius Customer Portal.
From your account you can view purchases, invoices, subscriptions, license keys, active websites and available downloads.
Privacy, Payments and Support
1. Who processes payments?
Payments, subscriptions, invoices and license delivery are processed by Freemius, Askivio’s authorized commerce and licensing provider.
Askivio does not store complete credit-card details on the WordPress website.
2. Why do I receive emails from Freemius?
Freemius sends transactional messages on behalf of Askivio. These may include order confirmations, invoices, license information, subscription notices, renewal reminders, payment notifications and abandoned-checkout reminders.
The email may mention the website from which the checkout or license activation was initiated.
3. Is my OpenAI credential visible to customers?
No. Customers are not given Askivio’s private OpenAI API credentials.
The WordPress plugin communicates with Askivio Cloud, which handles AI access securely on the server side. The underlying credential is not included in the plugin and cannot be reused by customers in other applications.
4. What information is sent when a visitor asks a question?
To generate a response, Askivio may process the visitor’s message, relevant Knowledge Base context and limited technical information required to provide and protect the service.
Payment and license information is handled separately through Freemius. Website owners should describe their use of Askivio and relevant service providers in their privacy and cookie documentation.
5. Are conversations stored?
Conversation recording depends on the active plan, configuration and visitor consent requirements.
Where consent is requested, the visitor can choose whether the conversation may be recorded for a limited period to support quality improvement and reporting. Website administrators are responsible for configuring the chatbot in accordance with applicable privacy laws.
6. Is Askivio GDPR compliant?
Askivio provides technical features that can support responsible data handling, including consent-aware conversation recording and configurable logging.
However, GDPR compliance depends on how each website is configured and operated. The website owner remains responsible for establishing an appropriate lawful basis, publishing accurate privacy information, defining retention periods and responding to data-subject requests.
7. Does Askivio use my conversations to train a public chatbot?
Your business Knowledge Base is used to generate responses for your configured Askivio assistant. It is not published as a public Knowledge Base by Askivio.
Any processing by external AI infrastructure is governed by the applicable Askivio terms, privacy documentation and service-provider conditions.
8. How can I contact Askivio Support?
You can contact Askivio Support at: support@askivio.com
When reporting a technical problem, include:
- your website address;
- WordPress version;
- PHP version;
- Askivio plugin version;
- a clear description of the problem;
- relevant screenshots;
- the approximate time the issue occurred.
Do not send passwords, complete license keys, payment card information or private API credentials by email.
9. What are the support response times?
Current target response times depend on the active plan:
- Basic: email support, normally within 48 hours;
- Professional: priority email support, normally within 24 hours;
- Enterprise: premium support, normally within 12 hours.
Response times are targets and may vary during weekends, holidays or unusually high support demand.
10. What should I do if the chatbot stops responding?
Check the following:
- Confirm that the Askivio license and subscription are active.
- Open Askivio Chat → Health and review the service status.
- Check the current plan usage and remaining messages.
- Confirm that the Knowledge Base has been indexed.
- Clear WordPress, server and CDN caches.
- Temporarily disable aggressive JavaScript optimization.
- Test for conflicts with security or firewall rules.
If the problem continues, send the Health information and relevant screenshots to Askivio Support.
11. Can I add a booking, purchase or contact button?
Yes. You can configure a call-to-action that directs visitors to a relevant URL, such as a booking engine, contact page, product page, registration form or support page.
The button appears according to the configuration and context defined for the chatbot.
12. Does Askivio include live chat with a human operator?
Askivio AI Engine is currently an automated AI chatbot. It does not include a built-in human live-chat inbox or automatic transfer to a live operator.
You can, however, direct visitors to your contact page, telephone number, email address, booking system or another external support channel.